51 APPRECIATION IS KEY At Western States, we’ve been fortunate to find talented individuals who not only excel in their brilliance, but also understand and demonstrate the power of appreciation – for each other and for our customers. During the past century, our customers have provided continuous feedback on likes, dislikes, and challenges. As a result, we’ve been able to continue to innovate and find ways to make the customer experience better and easier – through our service, processes and products. We understand our customers have a wealth of knowledge. Just as iron sharpens iron, so do our customers continue to sharpen Western States. We are forever grateful and appreciate the many conversations, debates, and solutions in which our customers have participated.