• Rafael and I joke about being from a long line of Irishmen who can hold their own. We have spent a few late nights with customers, not being taken advantage of, and helped quite a few of them (from the table). • Chris Stover is a world-class customer service engineer, sharp cookie. He can tell you how to fix anything on any machine, an ex nuclear submariner (heisjustassharpashisfriendKerchner).Seeezme. • Jorge Bergoglio has nothing on Jim Neal. Mr. Neal has provided a foster care home to dozens of kids, some considered violent. He will help just about anyone in need and is just an outstanding unselfish person (should be nominated for sainthood). • If I were a customer, I would want to do business with customer service and support, especially long time employees like Larry Miller. They are great role models for the next generation; advocate well for the customer internally, which is their job. They are all like that. • Speaking of birthdays, there is a tradition that you bring in donuts for everyone on your birthday. Everyone remembers their own birthday, so there are no excuses. If this were the left coast, you would get a swag bag on your birthday. Good people in Ohio, honest, hard working who look out for each other. I could look down the phone list and mention something about everyone, but I'm over the limit here on length.