9 Leveraging New Technologies PAGE 108 10 A Time of Change PAGE 116 11 Refocusing on Timeless Values PAGE 126 12 U.S. and Global Reach PAGE 140 13 Strategic Partnerships Working Together PAGE 154 14 Our Customers PAGE 180 15 Our Stories PAGE 228 16 Evolution of Products PAGE 250 17 The Acknowledgments PAGE 262 18 Our Leadership PAGE 270 The Bibliography PAGE 290 The Index PAGE 293